Privacy Policy

Last updated: April 26, 2026

At Valeria te Ayuda we respect your privacy. This policy explains what information we collect, how we use it, who we share it with, and the rights you have over your data.

1. Who we are

Valeria te Ayuda is a personal wellness coaching and group-events service operated by Valeria. Our website is valeriateayuda.com.

2. What information we collect

We only collect information that you provide to us or that is necessary to provide the service:

Name, email address, phone number, and country.
Booking information: service, date, time, and any notes you choose to share.
Payment information: handled directly by Stripe; we do not store full card numbers.
Technical information: IP address, browser type, and site usage data collected via cookies and analytics tools.
Communications: any message you send us via email, WhatsApp, SMS, or the contact form.

3. How we use your information

We use the information to:

Confirm your appointments and events, and send you reminders.
Verify your phone number with a one-time passcode.
Process payments and issue receipts.
Respond to your messages and requests.
Improve the website and services.
Comply with applicable legal or tax obligations.

4. SMS Messaging

We may send you SMS messages from a phone number associated with our Twilio Messaging Service. Message types include:

One-time phone-number verification codes.
Appointment confirmations and reminders.
Password-reset links for our doctor referral portal.
Group-event payment confirmations.

We send SMS only to users who have explicitly opted in by checking the consent box on our booking form or by completing account setup in the referral portal.

Frequency: variable, typically 1 to 4 messages per appointment booked.
Costs: standard message and data rates may apply from your carrier.
Opt-out: reply STOP, CANCEL, or UNSUBSCRIBE to any message. Help: reply HELP.

We do not share, sell, or rent your phone number to third parties for marketing purposes.

5. WhatsApp Messaging

When you provide consent, we may send you WhatsApp messages for the same purposes described above (verification, confirmations, reminders). WhatsApp is our primary channel and SMS is used as a fallback when WhatsApp is unavailable.

6. Cookies and analytics

We use strictly necessary cookies to keep the site working (session, language) and analytics cookies to understand how the site is used. You can disable them from your browser settings.

7. Who we share your data with

We do not sell your data. We share only what is necessary with service providers that help us run the site and provide the service:

Stripe — payment processing.
Twilio — SMS and WhatsApp delivery.
Resend — transactional email delivery.
Google Calendar / Meet — appointment scheduling and video meetings.
Substack — newsletter delivery (if you subscribed).

Each of these providers has its own privacy policy and complies with recognized security standards.

8. Your rights

You may request at any time:

Access to the data we hold about you.
Correction of inaccurate information.
Deletion of your account and personal data.
Withdraw consent to receive messages (reply STOP on SMS or WhatsApp, or use the unsubscribe link in any email).

To exercise any of these rights, contact us through the contact form .

9. Security

We apply reasonable technical and organizational measures to protect your information (HTTPS-encrypted transmission, database access control, audit logs). No system is 100% secure, but we do everything we can to minimize risk.

10. Data retention

We keep your data only as long as necessary for the purposes for which it was collected, or as required by law. When you request account deletion, we remove your personal data except for what we are legally required to keep (for example, tax records).

11. Changes to this policy

We may update this policy from time to time. When we make material changes, we will indicate so by changing the "last updated" date at the top of the page.

12. Contact

For questions about this policy, contact us through the contact form . To unsubscribe from emails, use the unsubscribe link at the bottom of any email we send you.