Terms and Conditions
Last updated: October 19, 2026
Welcome to Valeria te Ayuda. By using this website (valeriateayuda.com) and engaging our services, you agree to these terms. Please read them carefully.
1. Services
Valeria te Ayuda offers personal wellness coaching sessions, discovery calls, group events (Wellness Day), and a coaching program called Método Imparable. Services are informational and do not replace professional medical, psychological, or psychiatric care.
2. Bookings and payments
Bookings are made through the form at valeriateayuda.com. Payments are processed by Stripe; we do not store full card numbers. The price of each service is shown before you confirm the purchase.
3. Appointments: confirmation, changes and missed sessions
Confirmation. Every appointment must be confirmed at least 12 hours before it starts. You can confirm by replying CONFIRM to the WhatsApp reminder, with the confirm button in the email or on your appointment page, or by accepting the Google Calendar invite.
Free calls and accompaniment-package sessions that aren’t confirmed in time are cancelled automatically to free up the spot. Paid sessions aren’t cancelled automatically, but we’ll still ask you to confirm them.
Changes with more than 24 hours’ notice. You can reschedule or cancel your appointment at no cost with more than 24 hours’ notice, from the link in your reminders or from your account. For paid sessions, a cancellation with more than 24 hours is fully refunded; in accompaniment packages, the session goes back to your package.
Less than 24 hours or missed session. With less than 24 hours’ notice, if the appointment wasn’t confirmed in time, or if you don’t show up, the session is lost: paid sessions are not refundable and package sessions count toward the package.
Punctuality. The session ends at the originally scheduled time. If you’re more than 15 minutes late without letting us know, it counts as a missed session.
Emergency courtesy. In accompaniment packages, the first time a session is lost we return it automatically. From then on, lost sessions are not returned.
For group events (Wellness Day), the specific cancellation policies are shown on each event’s page.
4. SMS Messaging
By choosing SMS as your reminder channel and checking the consent box that appears at that point, you agree to receive transactional SMS messages from Valeria te Ayuda related to phone-number verification, your appointments, and your account. Consent is specific to the SMS channel.
Message frequency varies based on your activity. Standard message and data rates may apply from your mobile carrier. Valeria te Ayuda is not responsible for carrier charges.
You may cancel SMS at any time by replying STOP, CANCEL, UNSUBSCRIBE, CANCELAR, or BAJA to any message. After cancellation you will receive one confirmation message and no further SMS until you re-subscribe by replying START or UNSTOP.
For help, reply HELP to any message or contact us through the form on the site.
5. WhatsApp Messaging
By choosing WhatsApp as your reminder channel and checking the corresponding consent box, you agree to receive WhatsApp messages from Valeria te Ayuda with the same transactional information (verification, confirmations, appointment reminders). WhatsApp and SMS are independent channels; neither is a fallback for the other.
You may stop WhatsApp messages at any time by replying STOP to any message.
6. Site usage
You agree to use the site and services in good faith, without attempting to compromise their security, without sending offensive or illegal content, and without impersonating another person.
7. Intellectual property
Site content (text, images, video, podcast, Método Imparable materials) is owned by Valeria te Ayuda and protected by copyright. You may consume it for personal use, but you may not copy, redistribute, or modify it without written permission.
8. Limitation of liability
Services are provided "as is" based on Valeria's experience. Valeria te Ayuda does not guarantee specific results. To the extent permitted by law, we are not liable for indirect damages, lost profits, or decisions you make based on information shared during a session.
If you have a diagnosed medical or psychological condition, consult a healthcare professional before making decisions based on the sessions.
9. Confidentiality
What you share in a session is confidential. We do not record sessions unless we have your explicit consent.
10. Privacy
See our privacy policy to understand how we handle your data.
11. Changes to these terms
We may update these terms. When we make material changes, we will note the new last-updated date at the top. If you continue using the site or services after a change, you accept the updated terms.
12. Governing law
These terms are governed by the laws applicable in the place of residence of Valeria te Ayuda. Any dispute will preferably be resolved through dialogue and, failing that, by the competent courts.
13. Contact
For any questions about these terms, contact us through the contact form .